Frequently Asked Questions
Q1: What type of company are you? Are you a manufacturer or a trading company?
A: We are a professional manufacturer with our own factory. Established in 1999, we have over 20 years of experience specializing in industrial LED lighting products, including LED floodlights, high bay lights, street lights, and spotlights.
Q2: Can I request a sample order to test the quality before placing a bulk order?
A: Yes, we welcome sample orders for testing and evaluation. Most samples can be prepared within 3–7 working days, depending on the product.
Q3: What is your typical lead time for production and delivery?
A: The standard lead time is around 15–25 working days after receiving the deposit. For sample orders or urgent requirements, we can offer faster processing.
Q4: Do you offer OEM or ODM services?
A: Yes, we provide both OEM and ODM services. Our experienced R&D and production team can support product customization, private labeling, and tailored packaging to meet your project needs.
Q5: Do you offer a warranty for your products?
A: Absolutely. We offer a warranty period of 2 to 5 years depending on the product. During this period, we provide free technical support and replacements for quality-related issues.
Q6: How do you handle after-sales service and technical support?
A: We provide full after-sales support including troubleshooting assistance, spare parts supply, and quick response to any issues. Our technical team is always available to ensure smooth and worry-free operation.
